Press Releases

Title [ Notice ] Daekyo Named Excellent Call Center in KSQI Date 2009-09-01

Daekyo was named an excellent call center after having garnered a score of 92 in the “Korea Service Quality Index (KSQI) of 2009” in the Call Center field. As an index measuring the level of quality of service provided by a company to its customers, KSQI is managed by the Korea Management Association Consulting (KMAC) every year. In particular, the Call Center field has been investigated for 6 consecutive years since 2004. The latest investigation was carried out beginning last October up to January this year; experts were dispatched to the call centers of selected companies by the hour of a day and the day of a week, calling those companies themselves to perform an evaluation based on 16 quality elements.
Guided by its slogan “The Best Education Service Partner for Customer Happiness,” Daekyo employs former Noonnoppi Teachers as its regular consultants to counsel customers. The company is also managing a “Voice of Customer (VOC) Committee” to improve its organization every month; it operates the program to upgrade the capabilities of its consultants by educating them and making them participate in at least one external training course every month.

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